Frequently Asked Questions

There’s a lot to think about when it comes to your little one. We’ve answered some of the frequently asked questions we get from parents who are interested in our cloth diaper delivery service.

Once you have signed up for the service we will send you an email to let you know which day of the week will be your delivery day. We typically deliver the starter package one week before your baby is due so your nursery is all set up by the time your baby arrives. We then schedule regular delivery service for the week after your baby is born. If you wish to adjust the start timing, simply send us an email or give us a call and we will adjust.

A typical newborn will go through between 70 – 80 diapers per week. You will receive 70 diapers in your Starter package. At your first regular service drop off we will pick up the soiled diapers and replenish your cloth diaper inventory based on the amount of soiled diapers that are left out that week. Many clients leave a note with the soiled diaper bag each week to let us know how many clean diapers you would like that week. If your baby is already born you can simply let us know how many diapers you are currently using, or think you will need.

If you reside in an apartment or condominium style residence, no worries! Over 20% of our customers are in condos and there is always a solution. We are typically buzzed up when we arrive or provided with a front entrance FOB or key and come up to your unit to pick up/deliver at your door. Some of our customers have an arrangement with the concierge and we exchange at the building reception. Whatever works for your situation works for us!

Wonderwear cloth diapers combine a microfleece inner layer with a cotton interior pad to draw wetness and bacteria away from baby’s sensitive skin. Microfleece is a common diapering fiber used as a stay dry layer. These fabrics are not designed to absorb liquids, so when used inside a diaper as the layer closest to a baby’s skin the urine passes through them and into the absorbent layers of the diaper.  This helps to keep moisture away from a baby’s skin longer, helping the skin to stay dry. This stay dry design reduces diaper rash and helps your baby sleep through the night.

Due to the microterry outer layer, Wonderwear cloth diapers are also significantly more absorbent than cotton only cloth diapers. This keeps your baby dryer and more comfortable than any other cloth diaper.

Absolutely not.  We don’t operate like Rogers or Bell!  :)

All we ask is for two weeks notice of cancellation.  You can cancel the service at any time.  We request the two weeks to ensure all inventory is accounted for and back to us.

Wonderwear Cloth Diaper Delivery Service takes the work out of cloth diapering. When you change your baby, simply toss the entire soiled diaper into the wet bag we provide each week. There is no need to rinse or dump at all. Cloth diaper covers are the waterproof layer and are required with any cloth diaper. Since the diaper is cloth, it will get wet on the backside so the cover protects clothing and prevents leaking. The cover may have a little pee on the bottom inside once a soiled diaper is discarded. You can just clean it off with a wipe and reuse. Most families use a cover 6-8 times before tossing in the wash or washing in the sink and hang drying. Two to three covers is typically the right number to have on hand for the size your baby is wearing. You will have to up-size a couple of times along the way.

Keep all of your clean diapers. We count every diaper that goes out and every diaper that comes in. If our system picks up that you have excess diapers in your home you will be depleted automatically and be sent an email. If you feel that the system is not sending you enough diapers just let us know and we can up your count. Please note you can ask for more diapers at any time as long as you are returning the diapers we provided you with the weeks before.

We have different delivery areas on different days. Deliveries start at 8:30 am, so your dirty diapers need to be out for pick up by this time. Since the delivery routes change week to week as new clients join us, we cannot guarantee a delivery time. Having said that, you will find your deliveries will be relatively consistent from week to week. When you are scheduled on the delivery planner we will be able to give you an approximate delivery window- Morning, mid-day, or afternoons. There are many variables that can affect delivery schedules such as traffic, weather, and route changes due to new customers signing up for our service. Although we can give you an approximate window, it is impossible to give you an exact time the driver will arrive. You do not need to be home for your delivery.

There are some general guidelines as to what ingredients to avoid when using cloth diapers.  It is best to avoid any ingredients that contain petroleum/mineral oil, animal fats (tallow, glycerine, etc) and zinc content higher than 13%, cod liver oil and beeswax.  These ingredients will cause staining and repellency of cloth diapers.


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